Product Issues and Dispute Resolution
If your order arrives with missing items, visible damage, or does not meet your expectations, please report the issue within 48 hours of receiving your package by emailing us at info@thebluestorum.com.
You will receive an automatic confirmation email. Please reply to that message with clear photos showing:
The outer packaging
The shipping label
The items received
Any visible damage or discrepancies
We handle these cases with urgency and will work to resolve the issue as quickly as possible. Thank you for your cooperation and understanding.
If a product is not functioning properly despite correct usage, please contact our support team at info@thebluestorum.com.
After receiving our automated reply, respond with photos or a short video clearly showing the issue — for example, the product being turned on, charging, or in use.
If video evidence cannot be provided, we may request that you return the item to our warehouse for a full inspection.
Please note: Return shipping costs are the responsibility of the customer. We do not accept cash-on-delivery (COD) returns.
If you’re not satisfied with the resolution provided and no agreement has been reached, you may escalate your complaint via the European Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr
Only claims that fully meet the conditions described above will be considered for further review.
For more information, please refer to our [Terms and Conditions] and [Cookie Policy], available in the footer of any page on thebluestorum.com.