Warranty Coverage and Replacement Policy
At FOPE SPA, we are committed to providing high-quality products backed by a reliable warranty program to ensure your satisfaction and peace of mind.
All electrical products purchased through thebluestorum.com come with a 2-year warranty, starting from the date of delivery.
If you opted for the 1-year extended warranty, your total coverage will extend to 3 years.
If any electrical component fails due to a manufacturing defect during the warranty period, we will replace the item at no additional cost.
The warranty does not apply in the following cases:
Damage caused by accidents, improper use, or physical impact
Normal wear and tear from regular usage
Issues due to incorrect installation, negligence, or improper handling
To initiate a warranty claim, please email info@thebluestorum.com.
You will receive an automatic confirmation — please reply to that message with a short video clearly showing the issue (e.g., the item not turning on, not charging, or malfunctioning during use).
If you’re unable to provide a video or if the footage does not clearly show the problem, we may request that you return the item to our warehouse for further inspection.
Important: Return shipping costs are the responsibility of the customer. We do not accept cash-on-delivery (COD) returns under any circumstances.
Only claims that meet the warranty conditions outlined above will be considered valid.
We strive to process all warranty claims promptly and fairly.
For more information, please refer to our [General Terms and Conditions] and [Cookie Policy], both available in the footer of thebluestorum.com.